Shipping Policy

All orders are processed within 0 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

For simple flat rate shipping: We offer USPS $7.75 flat rate shipping in the United States. Estimated delivery time is 5 to 10 business days.

Local area pickup

You can skip the shipping fees with free local pickup at USPS on Bragg Blvd. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 0 to 2 business days. We will send you an email when your order is ready along with instructions. 

 

Our local area pickup hours are 12:00 PM to 5:00 PM on Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time varies from 8 to 20 days. Please contact us at info@thouartllc.com with any questions in reference to international shipping.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. THOU ART LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@thouartllc.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@thouartllc.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at info@thouartllc.com.